Opening the Dashboard
Go to Fulfillment in your vendor dashboard. The dashboard loads automatically and updates in real time — you do not need to refresh the page to see new orders.Understanding the Dashboard Layout
The dashboard is divided into a few key areas:Stats Bar (top)
Five quick numbers across the top of the screen:
Clicking Needs Action (when it shows a number) filters the list to only those orders.
Order Groups
Orders are grouped by time of day:- Overdue — past their fulfillment time and not yet completed
- Morning — before 12pm
- Afternoon — 12pm to 5pm
- Evening — after 5pm
Order Status Stages
Every order moves through a set of stages. The current stage is shown as a coloured badge on the order card.Advancing an Order
To move an order forward: Using the button on the card: Click the Mark as [Next Stage] button at the bottom of each order card. Using swipe (mobile): Swipe right on an order card to advance it one stage. The customer receives an automatic notification each time the status changes.Setting an Estimated Ready Time
You can send the customer an ETA by clicking the Set ETA button in the top right of an order card (the clock icon). This opens a time picker. Select the time and save — the customer gets a push notification with the updated time.Filters and Views
Use the toolbar below the stats bar to filter and sort your queue.Smart Filters
Status Filters
A row of chips lets you filter by a specific status (e.g. show only Packaged orders).Views
Search
Type in the search bar to find orders by order number or customer name.Expanding an Order Card
Click the chevron (↓) on the right side of an order card to expand it. The expanded view shows all items in the order with quantities, selected options, and prices. Click again to collapse.Bulk Actions
If you need to advance or print labels for multiple orders at once:- Long-press any order card (mobile) or swipe left on it to enter bulk select mode.
- A selection bar appears at the top.
- Tap orders to select them. Tap All to select everything in the current view.
- Use Advance to move all selected orders to their next stage, or Labels to print shipping labels for all selected delivery/shipping orders.
- Tap ✕ to exit bulk mode.
New Order Alerts
When a new order arrives while you are on the dashboard, a red banner pulses at the top of the screen:“2 new orders just arrived!”Tap View to filter to the new orders. Tap ✕ to dismiss the banner. Your device will also play a sound and vibrate (if supported).
Contacting a Customer
Each order card has a Chat button in the action row at the bottom. Tapping it opens a direct message thread with the customer so you can communicate about their order.Printing a Daily Picklist
To print a summary of all orders for a given date:- Click Picklist in the top right of the dashboard header (tablet or desktop only).
- A PDF is generated and sent to your printer or PDF viewer.
- The picklist includes order numbers, items, quantities, status, and fulfillment type.
Next Steps
- Picking Orders — scan or tap items to track what has been picked
- Buying Shipping Labels — purchase labels for outgoing parcels