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Types of Promotions

Local Pass supports four types of storefront promotions, all managed from your Promotions dashboard.

Discount on Products

Mechanism: A percentage or dollar discount on specific products you choose.
  • Best for: Highlighting particular items — a new dish, a slow-moving product, a seasonal favorite. Can also make an item entirely free.
  • Customer Experience: The item shows its original price crossed out with the sale price highlighted, right on your storefront.
  • Different from a promotion: this behaves like a live sale price — there’s no “redemption” to track, so it can’t be limited to one use per customer.

Buy X Get Y

Mechanism: Discount or give away a reward item when a customer buys a qualifying item (e.g., “Buy a Burger, get a Drink 50% off” or “Buy one Pizza, get one free”).
  • Best for: Launching a new product, or clearing inventory by bundling it with a best-seller.
  • Customer Experience: Once a customer’s cart has what’s needed on the “Buy” side, they’re offered the “Get” reward.
  • What you can pick: Both the “Buy” and “Get” side can be one or more specific products, one or more categories, or “Any product” — it’s not limited to a single item.

Amount off Order

Mechanism: A percentage or flat discount off the entire order once it meets your rules (e.g., “Spend $30, save $5”).
  • Best for: Increasing average order size — set the minimum just above your typical basket to nudge a customer to add one more item.
  • Customer Experience: Applies automatically at checkout once the cart qualifies.
A percentage discount here only works in the Local Pass app — not on localpass.ca. If you want a promotion that works everywhere, including the website, use a fixed dollar amount instead.

Free Shipping

Mechanism: Waives the shipping cost on a qualifying order.
Not available for restaurants, and not usable yet anywhere else. No checkout — in the app or on the website — currently applies a free-shipping promotion. Hold off creating one until this is confirmed working; existing ones can still be edited.

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Discounts Beyond the Promotions Manager

Two related tools live outside the main Promotions list, for quicker one-off changes:

Individual Product Sale

Set a Sale Price directly on a product’s own page (see Create or Edit Product), separate from any Promotions Manager rule.
  • Best for: A quick markdown on one item without setting up a full promotion.
  • Customer Experience: Shows the regular price crossed out with the sale price next to it.

Soon-to-Go

Mark specific items as Soon-to-Go from Menu Management or the product editor, then pick a discount from a quick calculator (10%, 20%, 30%, or 50% off).
  • Best for: Clearing perishable inventory before it expires and reducing food waste.
  • These items also get a badge and boosted visibility in “Rescue”/eco-friendly sections of the marketplace.
Stacking: individual product discounts (Sale Price, Soon-to-Go) apply in addition to any order-level promotion that’s also active. A customer buying a marked-down item can also trigger a “Spend $20, get $5 off” promotion on top of it — plan your numbers with that in mind.

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How Promotions Apply

All four promotion types apply automatically — a customer never has to enter a code. Once their cart meets your rules, the discount shows up on its own. Every promotion also supports:
  • A minimum requirement — choose one: no minimum, a minimum quantity of items, or a minimum dollar amount, before the promotion kicks in.
  • A schedule — restrict the promotion to specific days of the week and hours of the day (e.g., only weekday lunch).
  • Limit to one use per customer — stop the same person from redeeming it more than once.
A promotion can’t be combined with another promotion. Only one Promotions Manager promotion applies to a customer’s order at a time — if you need two offers to potentially stack, one of them should be an Individual Product Sale or Soon-to-Go markdown instead (see below), not a second promotion.
On Buy X Get Y and Discount on Products, you must select at least one product or category for any side that isn’t set to “Any product” — the app won’t let you save a promotion with an empty reward. If you want the promotion to apply broadly, choose “Any product” instead of leaving the picker empty.

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Creating a Promotion

  1. Navigate to the Promotions tab in your dashboard.
  2. Click the “Create promotion +” button in the top right corner.
  3. Select your promotion type and configure the rules — see Add new promotion for a full walkthrough of every field.
  4. Dates: Set a Start Date and, optionally, an End Date to schedule campaigns in advance.

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Managing Promotions

Your dashboard gives you a comprehensive view of all campaigns. The top section of the page displays a carousel of your Featured Promotions. These are typically high-priority offers that are highlighted on your storefront.
  • Green Card: Active promotion currently live to customers.
  • Gray/Neutral Card: Draft promotion (not yet visible).

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All Promotions List

Below the featured section is a detailed data table of every promotion you have created.
  • Status: Quickly see if a promo is Active or Draft.
  • Used: This column tracks the number of times customers have successfully redeemed the offer, helping you measure ROI.
There’s currently no “pause” button. To take a live promotion offline, save it back to Draft, or edit its End Date. Deleting a promotion removes it permanently — there’s no way to bring it back once it’s gone.

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Troubleshooting