How Options Work
Every option you add to a menu item adds to the item’s base price. The base price you set on the item form is always the starting point — options stack on top of it based on what the customer selects. Examples of how price builds up:- Burger base price: $13.00
- Customer adds bacon: +$2.00
- Customer adds avocado: +$2.50
- Total: $17.50
$0.00 — it still appears as a choice and gets communicated to the kitchen, but doesn’t change what the customer pays.
Getting to the Options Builder
On the item creation or edit form, scroll to the Product Options section. Click “This item has options” to open the builder. Once your first option group is created, a + icon appears so you can add additional groups.Building a Modifier Group
A modifier group is a set of related choices that belong together — for example, all the sauce choices for a dish, or all the protein options for a bowl.1
Name the group
In the Option Name field, enter a label that describes the choice customers are making. This label appears directly above the choices on the item page.Good group names:
Sauce, Add-Ons, Protein, Spice Level, Extras, Sides, Milk Type, Toppings2
Configure the group settings
Two toggles control how the group behaves:
- Required — turn ON if the customer must make a selection before they can add the item to their cart. Turn OFF for optional extras.
- Multi-select — turn ON if customers can pick more than one option from the group (e.g., multiple toppings). Turn OFF if they must pick exactly one (e.g., one sauce choice).
3
Add the choices
Click “Add another option” for each choice in the group. For each one, enter:
- Name — the label customers see (e.g.,
BBQ Sauce,Spicy Mayo,No Sauce) - Price — the amount added to the subtotal. Enter
0for no-charge choices.
4
Order the choices
Use the up and down arrows next to each option to rearrange the order they appear to customers. Put your most popular or default choice first.
Common Modifier Patterns
Required Choice — Single Pick
Use this when every order of this item needs a response and the customer picks exactly one option. Example: Protein for a grain bowl- Group name:
Choose your protein - Required: ON
- Multi-select: OFF
- Options:
Chicken +$0.00,Tofu +$0.00,Steak +$3.00,Shrimp +$2.50
Optional Choice — Single Pick
Use this when you want to offer a choice but it’s not mandatory — the item can be ordered without one. Example: Dipping sauce- Group name:
Dipping Sauce - Required: OFF
- Multi-select: OFF
- Options:
Ranch +$0.00,Chipotle Mayo +$0.00,Hot Sauce +$0.00,None +$0.00
Optional Multi-Pick — Toppings or Extras
Use this when customers can select any combination of items from the group. Example: Pizza toppings- Group name:
Extra Toppings - Required: OFF
- Multi-select: ON
- Options:
Pepperoni +$1.50,Mushrooms +$1.00,Jalapeños +$0.75,Extra Cheese +$1.50,Olives +$1.00
Zero-Charge Customisations
Not every modification adds cost. Use$0.00 as the price for:
- Dietary notes:
No onion,Sauce on the side,No cheese - Included swaps:
Gluten-free bun(if included at no extra charge) - Spice level:
Mild,Medium,Hot,Extra Hot - Temperature:
Iced,Hot
Using Multiple Option Groups on One Item
You can add as many option groups as needed to a single item. A common pattern for a customisable main: Example — Build-Your-Own Burger ($13.00 base):- Sauce (Required, single pick)
- House Sauce → +$0.00
- Chipotle → +$0.00
- None → +$0.00
- Add-Ons (Optional, multi-select)
- Bacon → +$2.00
- Avocado → +$2.50
- Fried Egg → +$1.50
- Extra Cheese → +$1.00
- Spice Level (Optional, single pick)
- Mild → +$0.00
- Medium → +$0.00
- Hot → +$0.00
Managing Option Groups
Add more groups using the + button that appears after your first group is created. To remove an entire group, click the trash icon at the bottom right of that group’s block. Groups appear to customers in the order they’re listed in the builder.Tips for Restaurant Menu Options
Name groups from the customer’s perspective. Instead ofProtein Group, use Choose your protein. Customers see these labels — they should read naturally.
Keep required choices to a minimum. Every Required group is a mandatory tap before the customer can add to cart. Too many required groups create friction. Only mark something Required if the order genuinely can’t be fulfilled without that information.
Use $0.00 options to talk to the kitchen. A “No onion” option at no charge still appears on the order receipt and gets communicated through to the kitchen. This is far more reliable than hoping a customer uses the order notes.
Put the most popular choice first. Many customers will tap the first option without reading all the way through. If 80% of orders come with the house sauce, list it first.
Keep option names short. On mobile, long labels wrap or get cut off. Gluten-free bun is better than Substitute regular bun for a gluten-free option.
Keep options up to date. When you stop carrying a topping or change your sauce lineup, update the options at the same time. Stale options — choices customers can select that no longer exist — create confusion and kitchen errors.