Onboarding

Vendors cannot publish products or receive any payouts until a payment account is connected and verified. A warning banner appears across Inventory Management and the Wallet page until this is complete.

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Connecting your payment account

Local Pass works with Stripe, a widely used global payment processor, to handle vendor payouts securely. Setting this up gives you:

• A dashboard to view your own payouts, balance, and transaction history
• Direct bank account linkage for receiving CAD transfers
• Identity verification handled entirely by the payment processor — Local Pass never sees your sensitive personal or financial data
• Bank-level security and compliance standards

Vendors can access deeper transaction detail (individual payouts, disputes, bank statements) directly from their payment account dashboard at any time. Local Pass shows a summary view only.

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Onboarding paths

When a vendor opens Dashboard → Payments → Payment Setup, they choose one of two paths:

New payment account

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For vendors with no existing payment account

Local Pass creates the account automatically and redirects the vendor to a secure, hosted setup flow.

1. Select 'I don't have a payment account'

   Tap the option on the Payment Setup screen inside the vendor dashboard.

2. Local Pass creates the account

   An account is generated to be used for onboarding.

3. Onboarding link generated

   You’ll get a time-limited link and be redirected to complete setup.

4. Complete setup

   You’re redirected to a secure hosted page to provide identity, business, and banking information. All data entry happens off the Local Pass platform, on the payment processor’s own secure domain.

5. Return to Local Pass

   After completing (or exiting) the setup flow, you’re returned to the Local Pass completion page. Verification approval is reflected automatically once it comes through.

Existing payment account

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For vendors who already have a payment account

Vendors can link an existing account by entering their Account ID directly.

1. Select 'I have a payment account'

   An input field appears prompting you for your existing Account ID.

2. Enter the Account ID

   The ID follows the format acct_XXXXXXXXXXXXXXXXX. You can find this in your payment account’s own dashboard under Settings → Account Details.

3. Local Pass validates & generates onboarding link

   If successful, the account is linked and you’re redirected to complete any additional requirements.

4. Account connected

   Once verification is confirmed, your record is updated and payouts can be initiated.

If the onboarding link fails, the most common cause is an invalid account ID. Double-check the format starts with acct_ and was copied from the correct account.

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What information you’ll need

Identity and banking verification (KYC — Know Your Customer) is handled entirely by the payment processor’s own infrastructure. Local Pass never stores, views, or processes any of the following.

Personal information

Field	Notes
Legal name	Must match government-issued photo ID
Date of birth	Required for identity verification
Home address	Current address in Canada
Phone number	Used for 2FA and account recovery
Email address	Pre-filled from your Local Pass account

Business information

Field	Notes
Business type	Defaulted to Individual by Local Pass. Sole proprietors and small businesses qualify.
Business description	Brief description of what you sell
SIN / Tax number	Required for tax compliance — collected directly by the payment processor, never seen by Local Pass

Banking details

Field	Notes
Bank account	Canadian institution number, transit number, and account number
Government-issued ID	A photo of a driver’s licence or passport may be requested for higher-volume accounts

Local Pass never stores, views, or processes any sensitive personal or financial data. All verification information is submitted directly to and held by the payment processor on their own compliant infrastructure.

If you don’t have a website, use LOCALPASS.CA or your store link

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Verification can take a few minutes to a few business days depending on the information provided and any additional document requests. Vendors can check their current verification status inside their payment account dashboard at any time.

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Common issues

Account not verified / restricted

Additional documents may be required for identity verification. Log in to your payment account dashboard to see what’s required and resolve any outstanding items. Local Pass cannot intervene in the verification process itself.

Invalid Account ID

The entered acct_XXXXXX ID doesn’t exist or isn’t a valid account. Double-check the ID from your payment account dashboard under Settings → Account Details.

Onboarding link expired

Onboarding links are time-limited. If you waited too long before clicking the link, re-initiate the setup flow from Dashboard → Payments → Payment Setup to generate a fresh one.

Bank details rejected

Incorrect branch, institution, or transit numbers. Update your banking information directly inside your payment account dashboard.

Account already connected to another platform

Some payment accounts can’t be connected to multiple platforms simultaneously. You may need to create a new, separate account for Local Pass.