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When a customer places a shipping order, you need to purchase a carrier label before you can hand the parcel over. The platform handles this end to end: it fetches live rates, charges your card, and gives you a printable label URL.
Once shipment label is created or manually added to order, Local Pass automatically tracks shipping statuses and updates order record as well as sends automated notifications to a customer.

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How It Works

  1. You pick and pack the order (see Picking Orders).
  2. You open the order and request shipping rates.
  3. You choose a rate and confirm the purchase.
  4. The platform authorises your card, buys the label from the carrier, then captures the payment.
  5. You receive a label URL to print.
If the label purchase fails for any reason, your card is not charged.

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Before You Start

Make sure the following are in place before buying a label:
  • Your default pickup location is set with a complete address. This is the ship-from address.
  • The customer’s delivery address is filled in on the order.
  • A payment method (credit or debit card) is on file in your account settings under Billing.
  • Your default package dimensions are set in Shipping Settings.
If no payment method is found on your account, the label purchase will fail with a billing error. Add a card under Account → Billing before proceeding.

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Getting Rates

From the fulfillment dashboard, open the order you want to ship. Tap the shipping icon (box or truck icon) in the order card’s action row. This triggers a live rate request to the carrier network using:
  • Your pickup location (ship-from)
  • The customer’s address (ship-to)
  • Your default package dimensions and weight
Available rates are returned in a few seconds. Each rate shows:

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Choosing a Rate and Buying the Label

  1. Review the available rates.
  2. Select the one that fits your needs — balance speed against cost.
  3. Confirm the purchase.
The platform will:
  1. Authorise your card for the label amount (a temporary hold).
  2. Purchase the label from the carrier.
  3. Capture the payment once the label is confirmed.
If the carrier fails to generate the label, the hold on your card is released automatically and you are not charged.

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Printing the Label

Once the label is purchased, you receive:
  • A label URL — opens a printable PDF of your shipping label
  • A tracking code — used to track the parcel
  • The carrier and cost for your records
Print the label and attach it to your parcel. Hand the parcel to the carrier as usual.
Print on a standard label printer (4×6 in) or on regular A4/letter paper and tape it to your box. The label includes a barcode, your ship-from address, the customer’s address, and the order number.

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What Is on the Label

The platform also lets you print a basic manual shipping label (without carrier data) directly from the order. This is a simple PDF that shows:
  • Your business name and address (ship-from)
  • The customer’s name and address (ship-to)
  • Order number and date
  • A QR code linking to the order
This manual label is useful for local courier handoffs or situations where you have a carrier account outside the platform.

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Tracking

After purchase, the tracking code is associated with the order. You can view it on the order detail page. The customer can track their parcel using the code directly on the carrier’s website.

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Troubleshooting

“No payment method found” Add a card under Account → Billing and try again. “The selected shipping rate is no longer valid” Rates expire after a short window. Start the rate request again to get fresh quotes. “The carrier failed to generate the label” This occasionally happens due to address validation issues. Check that the customer’s address (especially postal code) is complete and correct, then try again. “Card declined” Check that your card has sufficient funds and is not expired. Update your billing details if needed.

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Advancing the Order After Shipping

Once the label is purchased and the parcel is with the carrier, return to the fulfillment dashboard and advance the order to Shipped. The customer receives a notification that their order is on its way.

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Next Steps