Your Driver Rating
After each delivery, the customer has the option to rate you. Your Driver Rating page shows your average rating and, for every review that includes a written or tagged comment, what customers said.- Avg. rating — your overall average, shown out of 5 stars.
- Ratings are calculated based on your last 100 reviews — a single bad rating won’t sink your average, but a pattern will.
What customers can tell us
Along with a star rating, customers can tag what stood out about their delivery — good or bad:- Quick delivery
- Friendliness
- Followed instructions
- Communication
Acceptance Rate
Separately from your customer rating, Local Pass tracks your acceptance rate — how often you accept the delivery requests sent to you.Declining a request or letting it time out doesn’t count against you the same way cancelling an accepted job does. See Driver Lobby for how incoming requests work, and Cancelling order for the real point values behind cancelling something you’ve already accepted — disclosing a reason is always cheaper than cancelling silently, and some Stage 1 reasons carry no penalty at all.
Why This Matters
Your rating and acceptance rate are how Local Pass and customers judge the reliability of your service. Keep both healthy by:- Being on time and communicating if you’re running behind
- Following delivery instructions left by the customer
- Being honest about cancellation reasons rather than declining silently
- Responding to requests promptly rather than letting the timer run out