After every completed delivery, customers can leave a rating and written feedback. Your ratings directly reflect the quality of your service and are visible to you in the app.
Go to Driver Profile → Reviews (or navigate to the Reviews screen from your profile).The screen shows your last 100 ratings, with your average rating calculated across all of them.
Your average rating is visible on your driver profile and is a key factor in your standing on the platform. Consistently low ratings may result in reduced order matching or a review of your account.
To improve your ratings: follow delivery instructions carefully, communicate proactively if there’s a delay, and be friendly at every handoff.
Specific feedback (thumbs-up attributes, thumbs-down attributes, written comment)
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