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You can message the customer at any point during an active delivery using the in-app chat. Your personal phone number is never shared — all communication stays within the app.

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Opening the Chat

Tap the 💬 Chat button on the left side of the navigation screen.

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Unread Message Badge

If the customer sends you a message while you’re navigating, a red badge appears on the chat button. Tap it to read their message and the badge will clear.

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Sending a Message

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Quick Replies

At the bottom of the chat screen, you’ll see a row of pre-written message chips. Tap any one to select it, then tap the send (➤) button to send it instantly:
  • “What’s your ETA?”
  • “Just a minute…”
  • “Thanks for waiting!”
  • “On my way down!”
  • “I’m in the front/side entrance.”

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Custom Messages

Tap the text field and type your own message. Tap the send (➤) button when ready.
The selected quick-reply chip appears as placeholder text in the input field. If you want to use it as-is, just tap send. If you want to customize it, tap the field and edit the text first.

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Typing Indicator

When the customer is actively typing a message back to you, a typing animation appears at the bottom of the chat screen so you know a reply is coming.

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Leaving the Chat

Tap the ← back arrow at the top left to return to the navigation screen. Any messages you sent are saved and the customer can still see them.
The chat history is tied to the current order. Once the delivery is completed or cancelled, the chat closes.