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Manage your boxes on localpass.ca under Settings → Subscriptions, or from your account menu under Subscriptions. Each box you’ve joined has its own card.

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Changes close before each box

Every box has a time when changes close, a few days before box day. The farm sets it, and your card shows it. Until then you can change that week’s box. After that, the week is fixed: the box is packed, and if you pay per box, your card is charged. About two days before changes close, you get an email about the coming box, with what’s in it if the farm has posted a list, and a link to change it.

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Your next boxes

Under Next boxes you see your next four boxes. Press Show more weeks to plan up to twelve ahead, for example to skip a holiday. For each box you can:
  • Skip — you won’t be charged (if you pay per box). The farm doesn’t pack it, and you pay nothing for that week.
  • Donate to the farm’s partner, if the farm offers it. The farm packs your box as usual and gives it to its food bank or partner. If you pay per box, it’s charged like any week. If you chose home delivery, the box isn’t delivered, so there’s no delivery fee for that week.
  • Take as Local Coins (if you paid for the season). That box’s value lands in your Local Coins once changes close. You can spend them on any Local Pass order.
If you phone the farm to skip a box, the farm can skip it for you. You get an email saying so, and you can undo it here until changes close. Changed your mind? Press Undo before changes close. The farm may limit how many weeks you can skip or take as coins each season. Your card says how many you have left.

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Swaps and extras

Press Customize on a box (or View box if there’s nothing to change).
  • What’s in it: the farm’s list for that week, once it’s posted. If the farm allows swaps, choose an alternative for an item. A swap never changes the price. Some boxes are a surprise mix, with no list.
  • Extras: press Add from the farm to add the farm’s other products, like eggs or bread. Extras are charged with that week’s box when changes close. If you paid for the season, only the extras are charged.
The sheet shows This week’s charge (or Charged for your extras). Press Save changes.

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Pause, pickup, how often and your card

Under Manage:
  • Pause (if you pay per box, and the farm allows it): choose a date to pause until. You’re not charged while paused. Press Resume now to start again sooner. A box whose changes have already closed still comes.
  • Pickup or delivery: choose another pickup place, switch to home delivery, or change your delivery address. If you paid for the season, you keep pickup or delivery as you chose it until the season ends, but you can change the pickup place or address.
  • How often (if you pay per box): switch between every week and every two weeks. It starts with your next box that’s still open for changes.
  • Update card: the card your boxes or extras are charged to.
  • Rules and policies: the farm’s rules and the agreement you accepted.

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If a payment doesn’t go through

Your card shows Your payment didn’t go through, and you get an email. Press Fix payment to pay with your card or another one. If it’s paid in time, the farm packs your box as usual. The card is tried again every 12 hours until pickup starts. After that, the box is missed and isn’t packed.

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When the farm takes a week off

If the farm takes a week off, your card shows it and you’re not charged. If you paid for the season, that box comes back to you as Local Coins, with 5% extra. Posts from the farm show under From the farm on your card, and arrive by email.

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Cancel

Press Cancel subscription.
  • Paying per box: no more boxes are packed or charged. The farm may ask for a few boxes before you can cancel; your card says “You can cancel after” so many more boxes.
  • Paid for the season: choose how to get back the boxes you haven’t had: Local Coins (added straight away, to spend on any Local Pass order) or your card (back in 3–5 business days).
A box that’s already been ordered still comes. If the farm cancels your membership, you get an email with its reason. Boxes you paid for and didn’t get go back to your card.

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When the season ends

If you pay per box, your membership carries on into the farm’s next season. If you paid for the season, it ends with it. If the farm has another season planned, you get an email inviting you to join, and your card shows a button to join it.
Questions about what’s in your box, pickup or delivery go to the farm. When the farm writes to you through Local Pass, your reply goes straight to the farm.