> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews and ratings

Every restaurant on Local Pass collects reviews from customers. You can find reviews in two places:

* **On the restaurant profile page** — a summary with category scores and a scrollable preview of recent comments
* **In the full reviews list** — tap the arrow next to the star rating to see up to 100 of the most recent reviews

***

## What the Ratings Mean

Restaurants are rated across four categories:

| Category            | What it covers                                 |
| ------------------- | ---------------------------------------------- |
| **Food**            | Quality, taste, and presentation of the dishes |
| **Atmosphere**      | Ambiance and environment of the restaurant     |
| **Service**         | Friendliness and responsiveness of staff       |
| **Value for Money** | Whether the experience was worth the price     |

The overall star rating shown on restaurant cards and in the feed is an average across all reviews received. It updates automatically as new reviews come in.

***

## Liking a Review

If a review is helpful, tap the **heart icon** below it to like it. The like count appears next to the icon. Liking a review helps other customers find the most useful feedback.

You can like any review, but you can only like each review once.

***

## Merchant Responses

Restaurant owners can reply to customer reviews. When they do, the response appears directly below the customer's comment with the label *"Merchant response"* and the date it was posted.

This is a sign of an engaged restaurant that takes customer feedback seriously.

***

## Leaving Your Own Review

To leave a review, open the restaurant's profile page and scroll to the **Rate and review** section.

<Note>
  You must be logged in to leave a review. If you don't have an account, tap **Create Account** when prompted.
</Note>

**To submit a review:**

1. Tap the star rating in the *Rate and review* section — for example, tap the 4th star to give a 4-star rating
2. The review form opens automatically
3. Rate the restaurant across the individual categories (Food, Atmosphere, Service, Value)
4. Write a comment describing your experience
5. Optionally, add a photo
6. Submit the form

Your review will appear in the restaurant's full reviews list and contributes to their overall score.

***

## Tips for Writing a Helpful Review

* **Be specific** — mention particular dishes, what you liked, or what could be improved
* **Be fair** — consider that a single off day doesn't always reflect the restaurant's usual quality
* **Add a photo** — images help other customers know what to expect
* **Keep it relevant** — focus on the food, service, and experience rather than factors outside the restaurant's control (like delivery time if you ordered through a third-party)

***

## Reporting a Vendor

If you believe a restaurant listing contains inaccurate information or violates Local Pass guidelines, tap the **"Report this vendor"** link at the bottom of the restaurant profile. This opens an email addressed to the Local Pass support team with the restaurant name pre-filled.