> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Navigation & Delivery

> A step-by-step guide to the navigation screen and what to do at each stage of a delivery.

Once you accept a delivery, the **Navigation screen** opens. This is your main screen for the entire delivery — from pickup to drop-off.

## Delivery Progress Bar

At the top of the navigation screen, four icons show where you are in the delivery. The active stage is highlighted in **orange/yellow**:

<Steps>
  <Step title="En route to pickup" />

  <Step title="At pickup" />

  <Step title="Enroute to drop-off" />

  <Step title="At drop-off" />
</Steps>

## Stage-by-Stage Instructions

The large button at the bottom of the screen changes at each stage. Here's exactly what to do.

### Stage 1 — Getting to the Restaurant

**Active button:** `ARRIVED AT PICKUP`

* Drive to the pickup address shown on the map.
* When you physically arrive at the restaurant, tap **ARRIVED AT PICKUP**.
* If the order is still being prepared, you'll see a red banner: *"Order is still being prepared."* Wait until it's ready.
* A green **"pickup ready"** badge appears on the restaurant icon once the food is ready to collect.

### Stage 2 — Collecting the Order

**Active button:** `GO TO DROP-OFF`

* Show the **Order ID** (visible in the order info panel) to restaurant staff when collecting.
* Pick up the order and confirm everything is there.
* Tap **GO TO DROP-OFF** to confirm pickup and begin navigating to the customer.
* The customer automatically receives a notification that you're on your way.

### Stage 3 — Getting to the Customer

**Active button:** `ARRIVED AT DROP-OFF`

* Drive to the customer's address.
* When you arrive, tap **ARRIVED AT DROP-OFF**.
* The customer receives a notification that you're there.
* You may be prompted to upload delivery proof — see [Completing a Delivery](/completing-delivery) for details.

### Stage 4 — Handing Off the Order

**Active button:** `COMPLETE ORDER`

* Tap **COMPLETE ORDER** to open the completion screen.
* The app checks your GPS location — you must be at or near the customer's address for the **DONE** button to activate.
* See [Completing a Delivery](/completing-delivery) for the full completion flow.

***

## Side Action Buttons

On the left side of the navigation screen, you'll find quick-action buttons available throughout the delivery:

| Button                | What It Does                                                                                                    |
| :-------------------- | :-------------------------------------------------------------------------------------------------------------- |
| ⏱ **Countdown Timer** | Shows time remaining for the current stage. Turns **red** with a "late" badge if you're running behind.         |
| 💬 **Chat**           | Opens a live chat with the customer. A **red badge** appears when you have unread messages.                     |
| 📞 **Call**           | Calls the customer through the app's secure proxy — your personal number stays private.                         |
| 👤 **Order Info**     | Opens the full order details panel (addresses, customer name, instructions, payout).                            |
| ✖ **Cancel**          | Opens the cancellation flow. Only use if absolutely necessary — see [Cancelling a Delivery](/cancelling-order). |
| 🎧 **Support**        | Opens a live support chat with the Local Pass team.                                                             |

## Running Late

If you're past the estimated pickup or delivery time, a red **"late"** badge appears next to the countdown timer. This is visible on your screen only — keep moving and complete the delivery as quickly and safely as possible.