> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Direct messaging with customers, with the ability to tag a product right in the conversation.

<Note>
  **Inbox is an agrifood/store feature — restaurants don't have it.** If you're a restaurant, customer messaging happens per-order instead, through the chat button on each order's detail page. Inbox is a standing, cross-order conversation thread with a customer, which restaurants don't currently get.
</Note>

Inbox is where customers reach you directly — not tied to a specific order. It's a two-pane layout: your conversations on the left, the open thread on the right.

## Starting from empty

* No conversations at all: *"No conversations yet — Customer messages will appear here."*
* A conversation selected on desktop but nothing chosen yet: *"Select a conversation — Choose a chat from the list to start messaging."*
* Inside a chat with no messages yet: *"No messages yet — Start the conversation with \[customer name]. Type @ to mention a product."*

## Unread messages

A conversation with something new shows a green dot on the customer's avatar in your list. Opening the conversation marks it seen automatically.

## Tagging a product in a message

Type **@** while writing a message to search your products and tag one directly in the conversation — useful for answering "do you have X" with the actual product card rather than typing a description. The tagged product shows inline in the message with its name, image, and price.

## Sending a photo

Click the image icon next to the message box to attach a photo — useful for showing a customer exactly what's in stock right now, or confirming what an order looks like before it ships.

## What you can't do here

There's no way to close, archive, or delete a conversation — Inbox is a running record with every customer who's messaged you.