> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

After every completed delivery, customers can leave a rating and written feedback. Your ratings directly reflect the quality of your service and are visible to you in the app.

## How to View Your Ratings

Go to **Driver Profile → Reviews** (or navigate to the Reviews screen from your profile).

The screen shows your last **100 ratings**, with your **average rating** calculated across all of them.

## Delivery Ratings

Customers rate you with a star score and indicate specific things they liked or didn't like:

### What You Did Well

Customers can highlight positive attributes:

* **Quick delivery** — you arrived fast
* **Friendly** — you were kind and professional
* **Good communication** — you kept the customer informed
* **Followed instructions** — you respected their delivery notes

### Things to Improve

Customers can also flag areas where you fell short, using the same categories in reverse.

### Comment

Customers may also leave a written comment. This appears below the thumbs-up / thumbs-down breakdown.

## How Ratings Affect You

Your average rating is visible on your driver profile and is a key factor in your standing on the platform. Consistently low ratings may result in reduced order matching or a review of your account.

<Tip>
  To improve your ratings: follow delivery instructions carefully, communicate proactively if there's a delay, and be friendly at every handoff.
</Tip>

## What Each Review Entry Shows

In the reviews list, each entry displays:

* **Order ID** — links to the specific delivery
* **Date** — when the review was posted
* **Overall star rating**
* Specific feedback (thumbs-up attributes, thumbs-down attributes, written comment)